We ship both domestically and to a select number of international destinations. Shipping times depend on your location. FedEx and DHL sites quote but do not guarantee 2-8 days for domestic delivery. International shipping is longer. 

Custom orders take 6-8 weeks to create and deliver because they are made-to-order.  

Shipping charges for your order are based on the total order weight and volume, which will be calculated and displayed at checkout. 

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.  

If you need any assistance with your order, please contact us immediately at hello@maximin.ai

We will not be able to make any changes to your order after it has shipped.  

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provide; if an order is returned due to an incorrect address, we will refund the original order (excluding shipping fees and any duties and ask that you resubmit the order.  

International Shipping 

Maximin Management LLC ships most international packages with DHL Express. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. DHL Mail is also available for many destinations. DHL Mail is a hybrid service from DHL that delivers to many countries around the world. The final delivery from this service is by the postal service of that specific country. 

Select Special Order items may be shipped to us from our supplier before being shipped to you. Oversized items that don’t fit Parcel Services standards will be shipped via an international freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method. 

Fees 

Your country’s import duties, taxes, and fees are never included in the item and shipping totals. You are solely responsible for any duties & taxes due.

Shipping Cost

Original outbound shipping costs are non-refundable. 

Item Restrictions 

Before completing your purchase, always confirm your items are compatible and will work in your country. Also, you need to confirm your country’s import rules and regulations will allow you to import the item you are purchasing. Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA. 

Payment & Currency 

All orders are charged when you click “Place Order.” All transactions on our website are processed in US dollars (USD). Please review your financial institution’s policies when making purchases in USD, as there may be extra charges incurred from the transaction. In the unfortunate event that a credit needs to be issued, it will also be returned in USD. Any return currency conversions will be performed at present-day currency rates and so may result in adjustments to the original local currency paid. 

Signature & Ordering Deadline 

All orders are shipped with “signature required” upon receipt. International orders received before 7 am Pacific Standard Time (GMT -08:00) will be shipped the same day. 

Multiple Items 

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed. 

Stock Exceptions 

Due to the complexities of export regulations and international shipments, all special orders will be delivered to our warehouse and then shipped to you. This enables Maximin Management, LLC to support your shipment during transit better. 

Attested Documents 

Certain countries require your order’s documents to be attested by the chamber of commerce. In the event that you need attested documents, there will be a $40 USD fee per document requiring a signature along with a shipping charge to send you the documents. 

Customer Service: 

hello@maximin.ai 

Duties, Taxes, Customs & Other Fees 

International orders are generally subject to local import duties and taxes (VAT). Maximin Management, LLC offers the convenience of handling these fees on your behalf for specific countries and for many items. If your order qualifies for this option, it will be presented to you during the checkout process. In some cases, by adding the item(s) to your cart and indicating to which country you are shipping, you can see applicable duties and taxes. If none are shown, you will still need to check duties and tax regulations for the country of importation.

If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf. By choosing this service, you authorize Maximin Management LLC to charge any additional import duties, VAT or taxes to the original payment method. You also authorize us to charge any subsequent delivery fee resulting from incorrectly identifying your delivery location as a business vs. residential address to the original payment method. 

If you decline our pre-payment service, Maximin Management cannot be responsible for, nor can we offer, any specific advice regarding customs-related fees you may incur. For specific information, please consult with your local government import office. 

Shipping to P.O. Boxes 

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.